Refund and Exchange Policy for Bin Bakar Electronics

At Bin Bakar Electronics, we strive to ensure you’re completely satisfied with your purchase. If something isn’t right, our Refund and Exchange Policy outlines your options for returns, exchanges, or refunds. Please read the details below carefully.

1. Eligibility for Returns and Exchanges

• Timeframe: You may request a return or exchange within 7 days of receiving your order, provided the issue meets our conditions.

• Condition: Products must be unused, in their original packaging, and in the same condition as delivered (including all accessories, manuals, and warranty cards). We cannot accept returns for items that have been used, damaged by the customer, or altered.

• Proof of Purchase: A valid order number or receipt is required for all returns and exchanges.

• Missing parts or accessories listed in the product description.Eligible Issues: Returns or exchanges are accepted for:
  
  • Products delivered damaged, defective, or faulty.
  • Incorrect items shipped (e.g., wrong model or size).

2. Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Products damaged due to misuse, negligence, or improper installation by the customer.

• Items without original packaging, warranty cards, or proof of purchase.

• Special-order or customized products (unless delivered defective).

• Consumables or perishable accessories (e.g., batteries, filters) unless faulty on arrival.

3. How to Request a Return or Exchange

1. Contact Us: Within 7 days of delivery, reach out to our team via:
   
   • Email: support@bakar.pk
   • Phone: 0308 200 4000
   • In-person: Plot No 97, Block 1, Sector B2, College Road, Township, Lahore

1. Provide Details: Share your order number, a description of the issue, and photos/videos of the product (e.g., showing damage or defects).

1. Approval: We’ll review your request within 1-2 business days and provide a Return Merchandise Authorization (RMA) if approved.

1. Return Shipping: Ship the item back to us using the instructions provided. You may be responsible for return shipping costs unless the product was delivered faulty or incorrect.

4. Refund Process

• Inspection: Once we receive and inspect the returned item (typically within 3-5 business days), we’ll notify you of the approval or rejection of your refund.

• Refund Method: If approved, refunds will be issued to your original payment method (e.g., bank card or account). For cash-on-delivery orders, refunds will be processed via bank transfer.

• Timing: Refunds typically take 5-10 business days to reflect, depending on your bank or payment provider.

• Shipping Costs: Original delivery charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchange Process

• Availability: If you prefer an exchange, we’ll replace the item with the same model (or a similar one if the original is out of stock), subject to availability.

• Shipping: We’ll cover the cost of shipping the replacement if the return was due to our error. Otherwise, you may need to pay for shipping the replacement item.

• Timeframe: Exchanges are processed within 3-7 business days after we receive the returned product.

6. Damaged or Defective Products

• On Arrival: If your LED, fridge, oven, or appliance arrives damaged or doesn’t work, report it within 48 hours of delivery with photos/videos of the issue. We’ll arrange a replacement or refund after verification.

• Warranty Claims: For faults after the return period, refer to your warranty card. Contact us at 0304 1111 257, and we’ll guide you to the manufacturer’s service center.

7. Important Notes

• Restocking Fee: A restocking fee may apply (up to 10% of the product price) for returns not caused by our error, such as a change of mind (where permitted).

• Policy Changes: Prices and policies may change without prior notice. Check bakar.pk/pages/refund-policy for the latest version.

• Legal Rights: This policy does not affect your statutory rights under Pakistani consumer protection laws.

Questions?

If you need clarification or assistance with a return or exchange, we’re here to help. Contact us at support@bakar.pk, call 0308 200 4000, or visit bakar.pk/pages/contact for more details.